EMOPET setup & order help
Choose your model for setup instructions. For an existing purchase, your order page is the place to check delivery, returns and the available product support.
Set up EMO
- Check that you have the charger for your package.
- Use the manufacturer’s current guide to connect the app and supported network.
- Leave a clear, level play area and follow the charging instructions.
Set up AIBI
- Check the included accessories before attaching or charging AIBI.
- Follow the AIBI guide for setup and supported voice commands.
- Use a secure attachment and keep the device dry.
Delivery & returns
Open the order in the account you used at checkout. It shows the delivery estimate, tracking and any return or replacement options available for that purchase.
Check the seller, selected package and terms before you place an order. Options may differ by offer and destination.
Device questions
Use the manufacturer’s support resources for firmware, app compatibility and model-specific troubleshooting. Have the model name and device details ready.
Visit LivingAI support ↗Do you process my order here?
Purchases are completed through the offer opened by a shopping button. This site does not take payment or manage your order.
Why does the price look different at checkout?
A checked price is a reference, not a guaranteed checkout total. Offers can change, and delivery or taxes may be added. Confirm the final price for your selected package.
Can I use a robot on a high shelf?
Choose a clear, stable surface and follow the manufacturer’s placement instructions. Edge sensors are not a reason to leave a moving robot unsupervised near a drop.